6- Make sure to read the upper skill-set to know:  scope of work.

- In case a third party will pay not the customer himself:

"I will appreciate your help to communicate with the other party involved to do the 100% down payment to secure your slot. I can help you by sharing the payment link and you can share it with the other party and confirm back to us once done."

- If the client rejects:
"Unfortunately, we will be able only to book the slot once the payment is done. Our other clients with similar cases usually pay themselves and then get reimbursed from the third party later, would this work with you?"

[If client accepts, consultant will share a 100% down payment link/ If client rejects: "If you can help us with the down payment from the third party at any time, we are always here to help, is there anything else we can help you with?" Then close"]
Note: If client escalates this, supervisor will decide based on customer history to give approvals or no.

1) Pricing:

  A) Unique Selling Points (USPs)

Yes! Our prices are little higher in the market as we have an extensive scope of work and using technologies not used by other companies as well us, we are trusted by VIPs and palaces in the country with over 2K google review and 4.9 happy customer ratings.

I really want you to try our services and see it yourself, should we proceed with the booking?

Note for chat, if customer didn’t response for 5 mins:

May I know are you still available?

if no response from customer for other 5 mins:

I was checking with my supervisor and I was able to get you a 10% discount and all what you need to do is to share your honest experience in social media. So the price will be after the discount is --- KD. When would you like to book?

  B) Second Try (10 %):

Since you are a new client/ Since you are one of our premium existing clients, let me check what I can do for you. Can I place the call on hold to check this and come back?

After Hold: Thank you for waiting, I was checking with my supervisor and I was able to get you a 10% discount and all what you need to do is to share your honest experience in social media. So the price will be after the discount is --- KD. When would you like to book?

  C) Third Try (Check with supervisor)

I understand. May I know your budget?

Can I place the call on hold to check with the supervisor and come back, ok?

After Hold: The final price I can do sir as one time offer is --- KD. Shall we proceed to book?

2) Scheduling: Insists on unavailable slots

  A) Give different options.

  B) Check with Coordinators

  C) Retain with a discount.

3) Follow Up Clients: Who need time to think, busy or want to check with someone.

  A) Propose time within the same day to follow up: May shift ends by 6, can I give you a call for a follow up?

Customer said yes: Okay, meanwhile, I will send you the details for your reference.

Customer said no, I will call back: No problem, sir for your reference, I will send you a whats app message with details for your reference.

4) Unresponsive customer: Not clear customer who wants to close with no reason of rejection: Ask them what is their concern, is it scope of work, price or other reason?